Returns & Refunds

At Galaxia, your satisfaction is our priority. We are here to ensure your shopping experience is satisfying and would like returns to be as easy and convenient for you as possible, regardless of the reason.
We encourage you to carefully review product descriptions and customer reviews before making a purchase to ensure you choose the best products for your needs.

Money-Back Guarantee

If you are not completely satisfied with your purchase, we offer a money-back guarantee on unopened and unused items within 30 days of delivery. To be eligible for a refund, the product must be returned in its original packaging and condition. Please contact our customer service team to initiate the return process.

Replacement of Faulty Items

If a customer has a faulty item within the first month of purchase and is in the UK, you can use a Freepost address. Replacement faulty items are sent back to your customer free of charge within the first month of purchase.
Outside UK: For customers outside the UK, the company does not cover any postage charges to return items under any circumstances.

Reporting Discrepancies or Damaged Items

Any discrepancies or damaged items need to be reported within 36 hours of being delivered, so that we can immediately investigate with the delivery service provider to find out what went wrong.

Hygiene and Condition of Returned Items

All returned items as faulty must be thoroughly cleaned. Items returned in a dirty condition will not be checked, and the return will be refused. Postage costs will apply to return it back to your customer.
Due to the intimate nature of the items we sell, we are unable to return or exchange purchased products unless they are defective. This policy ensures the health, safety, and peace of mind of our customers. Any item designed to come into contact with the body or bodily fluids is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and cannot be returned.
Non-returnable items include, but are not limited to:

  • Vibrators and dildos
  • Douche/enema kits
  • Anal toys, beads, and plugs
  • Cock and ball devices, cock rings, and cock sleeves
  • Gags and ropes
  • Lingerie and men's wear

Additionally, lubes, massage oils, condoms, and body paints are also non-returnable.

Return Shipping Costs

You have the following rights regarding your personal data:

If an incorrect item is received, it must be returned in its original packaging, with no tampering. Please notify us as soon as possible, and we will provide a complete exchange of instructions. Once a customer opens sealed packaging or incorrect products with security seals, they cannot be returned.
For returns of unfaulty items, customers will be responsible for the return shipping costs.
Until the returned items are received by us, you are responsible for them. Therefore, since we cannot be held liable for any loss or delay of your package on its route back to us, we advise sending products via recorded delivery.

To exercise any of these rights, please contact us at support@shopgalaxia.co.uk.

Warranty Policy

  • One Year Warranty: The company offers a one-year warranty on all products.

  • First Three Months: If the item develops a fault within the first three months, a refund or exchange is offered.

  • After Three Months: After three months, only exchanges are offered

Non-Faulty Items and Returns Policy

  • Holding Period: Products returned that are not faulty and do not meet the returns policy will be held for 30 days.

  • Destruction of Items: If there is no response from you within 30 days, the item will be destroyed and no refund will be given.

Return address and returns form

Our returns address is: Galaxia PO BOX 228 Hitchin Herts SG4 0WW

Please download our returns form.