Customer Service Frequently Asked Questions
For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here,please click here to contact us
Why Shop with Galaxia?
What makes Galaxia different?
Galaxia offers a wide selection of high-quality sexual wellness products, ensuring a safe, comfortable, and pleasurable experience. Our discreet packaging and exceptional customer service set us apart.
How do we guarantee the quality of your products?
We source our products from reputable manufacturers to ensure both quality and safety meeting high standards.
Delivery Questions
What are your delivery options?
We offer standard, express, and next-day delivery options. Please check our Shipping policy for more details on delivery times and costs.
Do you offer free delivery.
Yes you can enjoy free delivery on all orders on orders over £100.00
Do you offer discrete packaging
Yes, all our products are shipped in discreet, unmarked packaging to ensure your privacy.
Do you offer discreet billing
How long will my order take to arrive?
Delivery time all depends on the option you select during checkout. For further information please see our shipping policy.
Do you offer recorded deliveries.
To give you complete customer satisfaction all of our orders are dispatched with reputable couriers such as Royal Mail or DPD. They are fully insured and tracked for your peace of mind. For further details please see our shipping policy.
Can I track my order?
Yes, once your order is shipped, you will receive an automatic tracking number via email to monitor your dispatched item(s).
We’re is my delivery
What happens if I am not in for delivery.
Usually, the delivery service will leave a note with instructions on arranging a redelivery.
We’re are your orders dispatched from.
All our orders are dispatched from our warehouse in the United Kingdom.
We’re about do you ship to.
The majority of our orders are for UK based customers however we do also ship to customers in Europe, the USA and various other countries around the world.
Returns Questions
What is your return policy?
If you wish to return an item then we have you covered. We have a 30 day money back guarantee. All we ask is you simply return your item(s) unopened and unused within 30 days of purchase and you will qualify for a full refund. Please download our “returns form” or visit our Returns page for detailed instructions.
How do I return an item?
To return an item please download our “returns form” or visit our Returns page for detailed instructions.
How do I return an item?
To return an item please download our “returns form” or visit our Returns page for detailed instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. You will receive an email confirmation once the refund is issued.
How can I return a faulty item?
If your item is fault then please get intouch with us immediately via our “contact us” page and we will replace the product. You will need to explain the defect in a written covering letter and safely return it in its original packaging in addition to any manuals or accessories etc. For further details check our “returns form” or “returns policy”.
Payments & Security Questions
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google pay, Klarna, Shop pay, visa, Mastercard, American express
and other secure payment options. Please see our Payments page for a full list.
Is my payment information secure?
Yes, we use advanced encryption technology to ensure your payment information is protected. Your security is our top priority.
General Questions
How can I contact customer service?
We accept major debit and credit cards, PayPYou can reach our customer service team via email at support@shopgalaxia.com or via the contact us form on our website. We are available Monday-Friday, 9 AM to 5 PM.al, Apple Pay, Google pay, Klarna, Shop pay, visa, Mastercard, American express and other secure payment options. Please see our Payments page for a full list.
Can I sign up for emails to receive a discount?
Absolutely, Sign up to our newsletter to receive the latest updates, exclusive offers and news and you’ll qualify for a 20% discount off your first order. Sign up now.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased on our Gift Cards page and are delivered via email.